Filament Pty Ltd - Privacy Policy

Last Updated 2 March 2009

Filament’s goal is for our clients to have the best experience when browsing through our website. To ensure the success of your experience we are strongly committed to protecting your privacy while interacting with our website and will only use information collected by us in accordance with the National Privacy Principles.

Please note we may provide content or links from or to other web sites through our web site. This privacy policy does not apply to these other web sites and we recommend that you review the privacy policy at each web site to determine how that site protects your privacy.

The Information We Collect

We do not collect any personal information from visitors to this website.

We do collect web site usage information from visitors to our site. This information is used for statistical purposes and helps us to evaluate how visitors use and navigate our web site including the number, frequency and length of visits to each page. We are then able to improve and further develop the web site.

For security reasons we use software programs to monitor network traffic and identify any unauthorized attempts to change or upload information, or damage the system.

We also keep records of e-mails and telephone calls to our customer service centre. We do this to make sure your requests and any issues you bring to our attention are attended to promptly and correctly.

Our use of ‘cookies’

‘Cookies’ are pieces of information that our web server transfers to your computer’s web browser for administrative reasons. Cookies do not personally identify people, rather they identify a computer, server and type of web browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information. The information within the cookie is encrypted.

You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies.

The only cookies used on this website are for tracking purposes with Google.

Changes to Privacy Policy and More Information

We may need to change our privacy policy to take into account new laws, technology or changes to the way we provide our services. We will post any changes on the website or notify users by other means so that our clients are always aware of the information we collect and how we use it.

For further information on privacy issues in Australia visit the website of the Australian Federal Privacy Commissioner at

protecting your privacy